iSOLVE®
Applications or reports can enter through various digital channels which can result in a so called `case´. To handle these cases correctly it is important that the entire process of registration and handling will take place in a controlled way. iSOLVE® supports the complete process of registration, processing and handling of all internal and external case types. All the information in iSOLVE® can easily be disclosed, such as submitted applications and documents, handling status and additional information that a client would like to use for further explanation.
The system offers an advanced functionality, is very user friendly and 100% configurable. Standard functionality is, for example, relationship management, document generation, dashboard and performance indicators, customer contact center, registration and intake and management information.
The software is entirely based on the open worldwide W3C standards (XML, SOAP, (X) HTML). By using these open standards, iSOLVE® is able to communicate with existing (back office) applications such as CRM systems and basic registration systems. iSOLVE® is based on standard technologies such as Microsoft. NET and Windows Workflow Foundation. Furthermore, iSOLVE® is 100% configurable. All user screens can easily be managed and edited by using the “WYSIWYG” editor. The workflow can relatively easily be modified, shaped and managed with the Kodision Workflow Editor.
The strength of iSOLVE®
Working with iSOLVE® shortens the duration of the handling of cases and ensures a consistent approach. The user holds all the information related to the case. Think for example about the original application, documents, scans, photos and contact information. Notifications and management information support the complete process. Information on the progress of the process is accessible to the client (eg "My Counter"), thereby avoiding unnecessary questions and increasing the customer satisfaction.
Besides reducing the turnaround time, the power of iSOLVE® lies within the following aspects:
- iSOLVE® allows the user to easily and intuitively process the intake, treatment, handling and orchestration from reports, complaints and requests.
- Highly competitive installation and management costs because of the 100% configurable solution.
- One of the first working solutions using the case type catalog.
- Integrations with the most popular DMS and RMS systems.
- The application is both functional and technical modular designed and is expandable with additional features.
- iSOLVE® is based on open standards such as XML and fits in the reference architectures, such as GFO Affairs, Stuf and NORA.
- iSOLVE® is multi-channel and serves all the desired channels: internet, intranet, PDA, desk or call center.
- iSOLVE® provides many standard modules such as:
- my desk (status for citizens);
- by appointment (link to calendars like MS Outlook);
- complaints;
- reports public space;
- customer satisfaction / feedback;
- integration modules, for instance Sharepoint (Portal/DocLyb/PiP).
Usability of iSOLVE®
Some practical applications of iSOLVE®:
- Government: Case Management system for the digital counter of municipality, the regional departments, the district water board or ministry for both citizens and companies and own employees.
- Insurance companies: Midoffice to apply for and handle propositions and policies
- Financial service providers: Midoffice for the registration and handling of applications, mortgage offers, policies and contracts.
- Companies and institutions: Midoffice for the registration and handling of applications, complaints, reports and grants.