iMPROVE®
iMPROVE® supports the overall process of complaint handling from registration of the complaint up to and including a customer satisfaction survey. iMPROVE® is a full web based application, which can be configured easily by the organization itself. iMPROVE® is based on our knowledge system Kode®, which enables the organization to implement their business rules and knowledge about complaint management processes into a custom made solution. Besides complaints, iMPROVE® enables organizations to register and handle reports, ideas, appeals.
A few unique features of iMPROVE®:
- A short time to market;
- Decrease in handling time of complaints;
- Consistent handling of complaints;
- Intra-, extra- and Internet application which means 24/7 attainability;
- Decentralized registration, central coordination and good statistics on status and production (by using graphics as well as reports);
- High level of user-friendliness. For example, the intake of a complaint is supported by question and answer / decision trees;
- Lower the operational costs of handling complaints;
- State of the art proven technology. Use of a knowledge bank to match similar complaints;
- Flexible and easy to fit in your organization.
Summarized, iMPROVE® enables you to:
- Register rotate / advanced work flow;
- Handle;
- Generate documents;
- Execute customer satisfaction surveys;
- Generate management information.