Stena Line
Stena Line is an international transport and travel service company and one of the world's largest ferry operators. Stena Line has a modern fleet with a total of 34 vessels and the largest route network of Europe, that consists of 18 strategically located ferry routes. The strong position from Stena Line results from the combination of strategic company acquisition and constant service and product development.
Stena Line uses KIM® for the online handling of reports and passenger complaints. The online intake of damage claims is done by filling out forms that are build with TriplEforms®.
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TriplEforms®
Web intake software that allows organizations to design, develop, manage and integrate intelligent digital forms.
iMPROVE®
Complaint handling system that supports organizations to optimize the complete customer complaint handling process.